FAQ

Pricing

What do I get for free?

You get one 8x8-inch premium tile per month for free.

What do I pay for?

You pay a flat shipping charge of $7.99 per order. That charge remains the same no matter how many photo tiles you order. You pay for additional photo tiles (starting with your second in a given month) at a cost of $9 each.

Do I have to order multiple photo tiles?

No, order as many as you like. There’s no minimum order.

How often can I order a free photo tile?

You can order one free photo tile each month. Your free photo tile count resets at midnight Pacific time on the 1st of every calendar month. Historically custom wall art has been extraordinarily pricey, but our goal is to make this sleek new wall art option affordable for everyone to celebrate memories and life events on a monthly basis.

Do you charge sales tax?

Yes, sales tax is charged for orders shipped to certain states. If sales tax applies to your order, you will see the amount listed before final checkout.

Delivery

When will I receive my photo tiles?

Your photo tiles will arrive in 3-6 days.

Do you ship internationally?

Currently our photo tiles can only be shipped to addresses in the United States.

Product

How large are the tiles?

Our tiles are 8” x 8” square and about ¾” deep.

Are the photo tiles made of foam?

No. Never. We don’t skimp on materials, so you’ll never have to worry about your tiles arriving damaged or holding up over the long haul. We use a durable plastic material for our backing. It’s a patent-pending design, and our tiles are guaranteed for life!

What kind of paper are my photos printed on?

Each photo is digitally printed on luxe paper stock with a beautiful matte finish and fade-resistant coating.

Where are the photo tiles manufactured?

All of our photo tiles are manufactured in the U.S. to the highest quality standards.

Hanging Tiles

How do I stick a tile to the wall?

It’s easy. Each tile comes with four small adhesive pads stuck to the back. Easily peel off the protective film on the four pads. Then simply press the tile onto the wall.

How can I make sure it’s straight?

We offer an optional Magic Level™ for only $2. This patented tool will help you to ensure that each tile is perfectly straight and evenly spaced from the tile next to it. Or just do it the old-fashioned way with a level of your own. Don’t sweat it too much; if you get it wrong, just move the tile to a new position.

Will any type of wall work?

Our tiles adhere to the overwhelming majority of surfaces. They’re meant to be applied to painted drywall, plaster, cinder block, glass, wood, vinyl, tile and other smooth, sealed and finished surfaces. We do not advise applying tiles to wallpaper nor to a freshly painted wall. (If your wall is freshly painted, check your paint can for cure time.)

Can I remove a tile once it’s on the wall?

Absolutely! Just pull gently on the front of the tile, and it will come right off the wall. Because our tiles are made of plastic and not foam core, they’re super durable; you never have to worry about damaging a tile when you remove it.

Using the Application

FreePrints Photo Tiles does not have access to my photos on my device. How do I enable access?

iPhone or iPad: Open the Settings app, and then tap Privacy, Photos, and toggle Photo Tiles to ON.

Android: Open the Settings app, and then tap Apps & notifications, App permissions, Storage, and toggle Photo Tiles to ON.

A small triangle with an exclamation mark is appearing on one of my tiles. What does that mean?

Your photo is too small and may appear fuzzy or blurry when printed at the selected size. We suggest you replace it with a higher-resolution photo.

Miscellaneous

What if I’m not happy with my photo tiles?

Our customers love how their photo tiles turn out. But if by some chance you are not 100% thrilled, we are happy to provide you with a complete refund.

How do I contact customer support?

Click here